Furniture delivery damage: inspection steps for new homeowners (checklist)
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What should I do immediately upon furniture delivery to inspect for damage?
Carefully unwrap and visually inspect each piece of furniture as soon as its delivered, before the delivery personnel leave, to identify any potential damage.
What specific areas of the furniture should I focus on during inspection?
Check for scratches, dents, tears in upholstery, misaligned parts, loose joints, and any other visible defects on all surfaces and edges.
How should I document any damage I find during the furniture inspection?
Take clear photos and videos of any damage from multiple angles, and make detailed notes describing the damage on the delivery receipt or inspection form.
What is the timeframe for reporting furniture damage after delivery?
Report any damage to the furniture retailer or delivery company within 24-48 hours of delivery, as most companies have a limited window for claims.
Who is responsible for furniture damage discovered after delivery?
The responsibility for damage depends on the terms and conditions of sale and delivery, but typically the retailer or delivery company is liable for damage occurring during transit or delivery.
What options do I have if my delivered furniture is damaged?
You may be entitled to a repair, replacement, or refund for the damaged furniture, depending on the retailers policies and the extent of the damage.
